GHA Group (Bryn Melyn, Vale Travel + Others)

[knutstransport]

RE: GHA Group (Bryn Melyn, Vale Travel + Others)

(18/06/2016 13:56)wirralbus Wrote:  Somebody senior at GHA needs to get a grip of what is going on before the TC gets her mits on the company .

They are really shooting themselves in the foot with their customer services approach. Emails are going unanswered, some people who have been banned from their Facebook page after posting complaints on it, the telephone isn't always answered etc. I don't think they understand if they fail to deal with passenger complaints in a satisfactory manner, it won't just go away as the passenger will quite often complain to their local council. Some local councils have apparently already submitted complaints to the TC due to getting complaints about commercial services not operating.